Transaction not appearing in Donations nor Donor list

Home Support Forums Seamless Donations PayPal issues Transaction not appearing in Donations nor Donor list

This topic contains 47 replies, has 14 voices, and was last updated by  David Gewirtz 4 months, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 48 total)
  • Author
    Posts
  • #11376

    fosterandforever
    Participant

    I made a $1 donation to confirm the new PayPal requirements are not impacting our organization. Transaction was successfully processed on PayPal. I received the PayPal donation email on my personal email account and the organization received the PayPal email. There is nothing in the Donations log nor does the Donor list get updated. No record of the transaction anywhere in Seamless Donations. I am running version 4.0.20 of Seamless, all the compatibility options are on, the latest version of WordPress, Dreamhost is my provider

    Below is the log:

    [Seamless Donations Log Data]
    2018-07-01 02:58:33 Form action: https://www.fosterandforever.org/donate-online/
    2018-07-02 08:50:32 —————————————-
    2018-07-02 08:50:32 PREPARING DONATION FORM
    2018-07-02 08:50:32 Seamless Donations Version: 4.0.20
    2018-07-02 08:50:32 User browser: Firefox 61.0
    2018-07-02 08:50:32 Assigning hidden field session ID to browser-uuid
    2018-07-02 08:50:32 Form action via: initiating page
    2018-07-02 08:50:32 Form action: https://www.fosterandforever.org/donate-online/
    2018-07-02 08:51:03 —————————————-
    2018-07-02 08:51:03 DONATION TRANSACTION STARTED
    2018-07-02 08:51:03 Processing mode: LIVE
    2018-07-02 08:51:03 PHP Version: 5.6.36
    2018-07-02 08:51:03 Seamless Donations Version: 4.0.20
    2018-07-02 08:51:03 User browser: Firefox 61.0
    2018-07-02 08:51:03 IPN (http): https://www.fosterandforever.org/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
    2018-07-02 08:51:03 IPN (https): https://www.fosterandforever.org/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
    2018-07-02 08:51:03 Session ID retrieved from _POST: SDB01-9CF4FA4A-2C9D-49D7-AD23-428317ABC80B
    2018-07-02 08:51:03 Looking for pre-existing session data (guid/audit db mode): SDB01-9CF4FA4A-2C9D-49D7-AD23-428317ABC80B
    2018-07-02 08:51:03 Duplicate session data not found. Payment process data assembly can proceed.
    2018-07-02 08:51:03 Success URL: https://www.fosterandforever.org/donate-online/?thanks=true
    2018-07-02 08:51:03 Saving transaction data using guid/audit db mode
    2018-07-02 08:51:03 Name: george barone
    2018-07-02 08:51:03 Amount: 1
    2018-07-02 08:51:03 Preparation complete. Entering PHP post code.
    2018-07-02 08:51:03 Checking for repeat. REPEAT value is [].
    2018-07-02 08:51:03 Computed RETURN value: 'https://www.fosterandforever.org/donate-online/?thanks=true'
    2018-07-02 08:51:03 Redirecting to PayPal… now!
    2018-07-02 08:51:29 dgx-donate-paypalstd-ipn.php called outside of constructor.
    2018-07-02 08:51:29 —————————————-
    2018-07-02 08:51:29 PROCESSING PAYPAL IPN TRANSACTION
    2018-07-02 08:51:29 Seamless Donations Version: 4.0.20
    2018-07-02 08:51:29 IPN chatback attempt via TLS…
    2018-07-02 08:51:29 IPN chatback attempt completed. Checking response…
    2018-07-02 08:51:29 IPN failed (unrecognized response) for sessionID SDB01-9CF4FA4A-2C9D-49D7-AD23-428317ABC80B
    2018-07-02 08:51:29 ==>
    2018-07-02 08:51:29 IPN processing complete.

    #11408

    David Gewirtz
    Developer

    PayPal is responding to a deprecated URL for your IPN. Please use the new IPN (see your Seamless Donations dashboard).

    –David

    #11410

    fosterandforever
    Participant

    Hi David, see the below screen shot, i am using the new IPN

    Here is the IPN on Paypal
    Current settings
    Notification URL https://www.fosterandforever.org/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
    Message delivery Enabled

    #11411

    fosterandforever
    Participant

    here is the link to my seamless donations IPN info (in case the link did not work on my reply)

    http://beercoastermania.com/seamless%20IPN.JPG

    #11413

    noky
    Participant

    I have the same problem and am also running a site on Dreamhost. I also had the TLS 1.2 problem. This has been happening despite the fact that the Seamless settings page shows the following message: “Congratulations! Your site appears compatible with PayPal’s requirements.
    cURL: 7.35.0, SSL: OpenSSL/1.0.1f, HTTPS: responds”. My logs also showed that the deprecated IPN was being used, yet I also have not configured that old IPN on my PayPal account.

    The funny thing I noticed is that the Seamless logs show “IPN (http): https://HOST/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php“: note that the URL has httpS! I think there is something screwy happening with sites that have http redirected to https. I’m using Let’s Encrypt and the hosting provider automatically setup the http -> https redirect.

    I was able to workaround the problem (well, at least fix the TLS 1.2 problem) by setting up a redirect from the old IPN address to the new one. Since I already had the “Redirection 3.3.1” WordPress plugin already installed, I just used that. Now, the correct IPN is being called, yet the Seamless “Donations” page does not show any new donations (this used to work).

    Is there some sort of functionality in Seamless that automatically transmits the old dgx-donate IPN to PayPal? Not sure how that was ever being called… Maybe the old/deprecated IPN can be removed from the codebase?

    #11416

    fabien
    Participant

    Hi Noky,
    Can you just explain a little bit more, can you copy/past a screen shot of the entry you put in “Redirection 3.3.1” plugin please ?
    Thanks in advance

    #11417

    noky
    Participant

    I just went to Tools -> Redirection, then “Add new redirection”

    Source URL: /wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
    Target URL: /wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php

    There’s other ways to add a redirect to a site, but this happened to be the most convenient for me at the time.

    #11418

    fabien
    Participant

    ok, i just did the same, i hope it will work.
    Thanks for your help.

    #11430

    kennstphn
    Participant

    I just did the same, and did not see the subsequent donation in the donor list. Any other ideas?

    Log below for details

    #11432

    depiction
    Participant

    I’m having the same problem as kennstphn. I setup the redirect and I see the same logs messages.

    2018-07-03 12:20:53 pay/paypalstd/ipn.php called outside of constructor.
    2018-07-03 12:20:53 Null IPN (Empty session id). Nothing to do.

    #11434

    David Gewirtz
    Developer

    Ken, doesn’t look like PayPal is returning back to Seamless Donations. @depiction, could be a similar problem for you.

    #11443

    fosterandforever
    Participant

    I am also using Lets Encrypt just like Noky on Dreamhost. I am not technical and cant setup any redirection beyond what is done for me. Have we identified a solution to this problem?

    As added info, my last donation was on 5/30/18 and it worked fine. Something changed between then and 7/2/18. Only changes were to keep my theme updated (Mantra) and add new versions of plugins. I run Seamless Donations, Ninja Forms, Simple SSL, Slideshow and WP Super Cache

    #11461

    MuskokaGraphics
    Participant

    You’re not alone. I’m experiencing the same issue. Paypal IPN url is correct, SSL is installed and on the entire wordpress website not just payment scripts. And this is what I get below. Donations or donors do not appear in the admin area. Payment goes through to paypal just fine, just IPN that’s not working. It’s my own dedicated (managed) server and I have verifed TLS1.2 and http1.1 are there.

    [Seamless Donations Log Data]
    2018-07-04 06:56:40 IPN (https): https://www.cartersrescue.com/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
    2018-07-04 06:56:40 Payment process nonce 2dde998067 validated.
    2018-07-04 06:56:40 Session ID retrieved from _POST: SDS01-16BC780E-1E00-E485-9725-33B10D69CAE7
    2018-07-04 06:56:40 Looking for pre-existing session data (guid/audit db mode): SDS01-16BC780E-1E00-E485-9725-33B10D69CAE7
    2018-07-04 06:56:40 Duplicate session data not found. Payment process data assembly can proceed.
    2018-07-04 06:56:40 Success URL: https://www.cartersrescue.com/about-us/?thanks=true
    2018-07-04 06:56:40 Saving transaction data using guid/audit db mode
    2018-07-04 06:56:40 Name: Mark Wigston
    2018-07-04 06:56:40 Amount: 20
    2018-07-04 06:56:40 Preparation complete. Entering PHP post code.
    2018-07-04 06:56:40 Checking for repeat. REPEAT value is [].
    2018-07-04 06:56:40 Computed RETURN value: 'https://www.cartersrescue.com/about-us/?thanks=true'
    2018-07-04 06:56:40 Redirecting to PayPal… now!
    2018-07-04 06:57:59 dgx-donate-paypalstd-ipn.php called outside of constructor.
    2018-07-04 06:57:59 —————————————-
    2018-07-04 06:57:59 PROCESSING PAYPAL IPN TRANSACTION
    2018-07-04 06:57:59 Seamless Donations Version: 4.0.20
    2018-07-04 06:57:59 IPN chatback attempt via TLS…
    2018-07-04 06:57:59 IPN chatback attempt completed. Checking response…
    2018-07-04 06:57:59 IPN failed (unrecognized response) for sessionID SDS01-16BC780E-1E00-E485-9725-33B10D69CAE7
    2018-07-04 06:57:59 ==>
    2018-07-04 06:57:59 IPN processing complete.

    #11462

    Bill Zeigler
    Participant

    I made a $1 donation to confirm the new PayPal requirements are not impacting our organization. Transaction was successfully processed on PayPal. I received the PayPal donation email on my personal email account and the organization received the PayPal email. There is nothing in the Donations log nor does the Donor list get updated. No record of the transaction anywhere in Seamless Donations.

    I am running version 4.0.20 of Seamless, all the compatibility options are on, the latest version of WordPress, Bluehost is my Host. I have been assured by Bluehost that TLS 1.2 and http1.1 are both active.

    The last successful donation occured on June 24, 2018. Donation made and entered into Donations and Donor page.

    I tried a $100 donation to the sandbox and got the following Log response with out an update to the Donations or Donor page:

    [Seamless Donations Log Data]
    2018-07-03 20:38:43 User browser: Chrome 67.0.3396.99
    2018-07-03 20:38:43 Assigning hidden field session ID to SDS01-42FA9572-15D3-E168-FDDC-9F413A332A0C
    2018-07-03 20:38:43 Form action via: external php file
    2018-07-03 20:38:43 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-03 20:39:56 —————————————-
    2018-07-03 20:39:57 PREPARING DONATION FORM
    2018-07-03 20:39:57 Seamless Donations Version: 4.0.20
    2018-07-03 20:39:57 User browser: Chrome 67.0.3396.99
    2018-07-03 20:39:57 Assigning hidden field session ID to SDS01-98449DF4-4E42-1CCD-0964-F53D73EB511F
    2018-07-03 20:39:57 Form action via: external php file
    2018-07-03 20:39:57 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-03 20:39:59 —————————————-
    2018-07-03 20:39:59 PREPARING DONATION FORM
    2018-07-03 20:39:59 Seamless Donations Version: 4.0.20
    2018-07-03 20:39:59 User browser: Chrome 67.0.3396.99
    2018-07-03 20:39:59 Assigning hidden field session ID to SDS01-628899DB-1750-ECE4-2E54-718669F464F8
    2018-07-03 20:39:59 Form action via: external php file
    2018-07-03 20:39:59 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-03 21:21:00 —————————————-
    2018-07-03 21:21:01 PREPARING DONATION FORM
    2018-07-03 21:21:01 Seamless Donations Version: 4.0.20
    2018-07-03 21:21:01 User browser: Internet Explorer 6.0
    2018-07-03 21:21:01 Assigning hidden field session ID to SDS01-FE1E98A1-4161-8B07-F82C-BF99522EFD6D
    2018-07-03 21:21:01 Form action via: external php file
    2018-07-03 21:21:01 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-03 21:21:02 —————————————-
    2018-07-03 21:21:02 PREPARING DONATION FORM
    2018-07-03 21:21:02 Seamless Donations Version: 4.0.20
    2018-07-03 21:21:02 User browser: Internet Explorer 6.0
    2018-07-03 21:21:02 Assigning hidden field session ID to SDS01-33B2A8FD-5694-D3BC-30F5-CCCA0E111C54
    2018-07-03 21:21:02 Form action via: external php file
    2018-07-03 21:21:02 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-03 23:04:56 —————————————-
    2018-07-03 23:04:57 PREPARING DONATION FORM
    2018-07-03 23:04:57 Seamless Donations Version: 4.0.20
    2018-07-03 23:04:57 User browser: unknown
    2018-07-03 23:04:57 Assigning hidden field session ID to SDS01-1E23129A-D257-DFB0-D42B-FF04B5C52D10
    2018-07-03 23:04:57 Form action via: external php file
    2018-07-03 23:04:57 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 00:22:48 —————————————-
    2018-07-04 00:22:49 PREPARING DONATION FORM
    2018-07-04 00:22:49 Seamless Donations Version: 4.0.20
    2018-07-04 00:22:49 User browser: Internet Explorer 10.0
    2018-07-04 00:22:49 Assigning hidden field session ID to SDS01-AD666AB2-99D6-B35E-B705-21E205EBD4A6
    2018-07-04 00:22:49 Form action via: external php file
    2018-07-04 00:22:49 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 00:38:38 —————————————-
    2018-07-04 00:38:39 PREPARING DONATION FORM
    2018-07-04 00:38:39 Seamless Donations Version: 4.0.20
    2018-07-04 00:38:40 —————————————-
    2018-07-04 00:38:40 PREPARING DONATION FORM
    2018-07-04 00:38:40 Seamless Donations Version: 4.0.20
    2018-07-04 00:38:40 User browser: Internet Explorer 6.0
    2018-07-04 00:38:40 Assigning hidden field session ID to SDS01-346AF20F-5972-30D2-BFB0-6ECBD26FF9B8
    2018-07-04 00:38:40 Form action via: external php file
    2018-07-04 00:38:40 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 02:39:57 —————————————-
    2018-07-04 02:39:58 PREPARING DONATION FORM
    2018-07-04 02:39:58 Seamless Donations Version: 4.0.20
    2018-07-04 02:39:58 User browser: Internet Explorer 6.0
    2018-07-04 02:39:58 Assigning hidden field session ID to SDS01-8A904B9C-0DEA-141E-4697-42BCA6EAE37A
    2018-07-04 02:39:58 Form action via: external php file
    2018-07-04 02:39:58 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 03:42:46 —————————————-
    2018-07-04 03:42:47 PREPARING DONATION FORM
    2018-07-04 03:42:47 Seamless Donations Version: 4.0.20
    2018-07-04 03:42:47 User browser: Internet Explorer 7.0
    2018-07-04 03:42:47 Assigning hidden field session ID to SDS01-6B9D4B77-EFA0-0CA8-FCDB-5D4452A73B88
    2018-07-04 03:42:47 Form action via: external php file
    2018-07-04 03:42:47 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 06:05:10 —————————————-
    2018-07-04 06:05:11 PREPARING DONATION FORM
    2018-07-04 06:05:11 Seamless Donations Version: 4.0.20
    2018-07-04 06:05:11 User browser: Internet Explorer 6.0
    2018-07-04 06:05:11 Assigning hidden field session ID to SDS01-39BEA097-402D-1EAF-6718-A26209694B59
    2018-07-04 06:05:11 Form action via: external php file
    2018-07-04 06:05:11 Form action: http://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 09:33:29 —————————————-
    2018-07-04 09:33:30 PREPARING DONATION FORM
    2018-07-04 09:33:30 Seamless Donations Version: 4.0.20
    2018-07-04 09:33:30 User browser: Chrome 67.0.3396.99
    2018-07-04 09:33:30 Assigning hidden field session ID to SDS01-406E149A-7EF7-842A-3FDB-EAF79F0C8F95
    2018-07-04 09:33:30 Form action via: external php file
    2018-07-04 09:33:30 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 09:34:04 —————————————-
    2018-07-04 09:34:04 DONATION TRANSACTION STARTED
    2018-07-04 09:34:04 Processing mode: SANDBOX
    2018-07-04 09:34:04 PHP Version: 7.0.25
    2018-07-04 09:34:04 Seamless Donations Version: 4.0.20
    2018-07-04 09:34:04 User browser: Chrome 67.0.3396.99
    2018-07-04 09:34:04 IPN (http): https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
    2018-07-04 09:34:04 IPN (https): https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
    2018-07-04 09:34:04 Payment process nonce 957a1c1f87 validated.
    2018-07-04 09:34:04 Session ID retrieved from _POST: SDS01-406E149A-7EF7-842A-3FDB-EAF79F0C8F95
    2018-07-04 09:34:04 Looking for pre-existing session data (guid/audit db mode): SDS01-406E149A-7EF7-842A-3FDB-EAF79F0C8F95
    2018-07-04 09:34:04 Duplicate session data not found. Payment process data assembly can proceed.
    2018-07-04 09:34:04 Success URL: https://www.rerotaryclub.com/donations/?thanks=true
    2018-07-04 09:34:04 Saving transaction data using guid/audit db mode
    2018-07-04 09:34:04 Name: ***lze*****
    2018-07-04 09:34:04 Amount: 100
    2018-07-04 09:34:04 Preparation complete. Entering PHP post code.
    2018-07-04 09:34:04 Checking for repeat. REPEAT value is [].
    2018-07-04 09:34:04 Computed RETURN value: 'https://www.rerotaryclub.com/donations/?thanks=true'
    2018-07-04 09:34:04 Redirecting to PayPal… now!
    2018-07-04 09:35:01 dgx-donate-paypalstd-ipn.php called outside of constructor.
    2018-07-04 09:35:01 —————————————-
    2018-07-04 09:35:01 PROCESSING PAYPAL IPN TRANSACTION
    2018-07-04 09:35:01 Seamless Donations Version: 4.0.20
    2018-07-04 09:35:01 IPN chatback attempt via TLS…
    2018-07-04 09:35:01 IPN chatback attempt via SSL failed, attempting cURL…
    2018-07-04 09:35:01 Loading certificate from /home2/rerotary/public_html/wp-content/plugins/seamless-donations/ssl/cacert.pem
    2018-07-04 09:35:03 IPN chatback attempt via cURL completed. Checking response…
    2018-07-04 09:35:03 IPN VERIFIED for session ID SDS01-406E149A-7EF7-842A-3FDB-EAF79F0C8F95
    2018-07-04 09:35:03 PayPal reports payment status: Pending
    2018-07-04 09:35:03 IPN processing complete.

    #11463

    Bill Zeigler
    Participant

    After reviewing the log I just sent, it looked funny with so many “PREPARING DONATION FORM” sections shown. I deleted all old log entries and remade the $100.00 donation to the sandbox. It showed as paid on PayPal but did not process to the Donation or Donor pages.

    [Seamless Donations Log Data]
    2018-07-04 10:24:39 —————————————-
    2018-07-04 10:24:39 PREPARING DONATION FORM
    2018-07-04 10:24:40 Seamless Donations Version: 4.0.20
    2018-07-04 10:24:40 User browser: Chrome 67.0.3396.99
    2018-07-04 10:24:40 Assigning hidden field session ID to SDS01-9E702142-A4DB-8E60-6DC3-AA4CDED02033
    2018-07-04 10:24:40 Form action via: external php file
    2018-07-04 10:24:40 Form action: https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/seamless-donations-payment.php
    2018-07-04 10:25:03 —————————————-
    2018-07-04 10:25:03 DONATION TRANSACTION STARTED
    2018-07-04 10:25:03 Processing mode: SANDBOX
    2018-07-04 10:25:03 PHP Version: 7.0.25
    2018-07-04 10:25:03 Seamless Donations Version: 4.0.20
    2018-07-04 10:25:03 User browser: Chrome 67.0.3396.99
    2018-07-04 10:25:03 IPN (http): https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
    2018-07-04 10:25:03 IPN (https): https://www.rerotaryclub.com/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
    2018-07-04 10:25:03 Payment process nonce 957a1c1f87 validated.
    2018-07-04 10:25:03 Session ID retrieved from _POST: SDS01-9E702142-A4DB-8E60-6DC3-AA4CDED02033
    2018-07-04 10:25:03 Looking for pre-existing session data (guid/audit db mode): SDS01-9E702142-A4DB-8E60-6DC3-AA4CDED02033
    2018-07-04 10:25:03 Duplicate session data not found. Payment process data assembly can proceed.
    2018-07-04 10:25:03 Success URL: https://www.rerotaryclub.com/donations/?thanks=true
    2018-07-04 10:25:03 Saving transaction data using guid/audit db mode
    2018-07-04 10:25:03 Name: ***lze*****
    2018-07-04 10:25:03 Amount: 100
    2018-07-04 10:25:03 Preparation complete. Entering PHP post code.
    2018-07-04 10:25:03 Checking for repeat. REPEAT value is [].
    2018-07-04 10:25:03 Computed RETURN value: 'https://www.rerotaryclub.com/donations/?thanks=true'
    2018-07-04 10:25:03 Redirecting to PayPal… now!

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