Forgot Password Link

Home Support Forums My Private Site Forgot Password Link

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  • #6507

    c1dev
    Participant

    I need help. When I click Forgot Password Link, i got a password reset email from WordPress and then create new password. When I try to log in, it says “Your password reset link appears to be invalid. Please request a new link below.”

    #6525

    David Gewirtz
    Developer

    If you’re the site manager, try disabling My Private Site and logging in, then re-enabling the plugin. If you’re not the site manager, contact your site manager.

    #9147

    eliclendenen
    Participant

    We’ve got a similar issue, but when the My Private Site plugin is active, the default woocommerce “Lost your password?” link on the /my-account page doesn’t work at all.
    Any idea as to why this is?

    *EDIT UPDATE*
    I’ve now realized that we can just add the /my-account/lost-password URL as a Visible Exclusions, and check the “Anything that begins with this URL Prefix will be Always Visible” box, so that when a Password Reset link gets generated by WordPress, the user will be able to visit the reset page which will start with the /my-account/lost-password/ prefix.

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